Cancellation & Refund Policy

Our Policy Overview

UMMAT FOUNDATION believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation Policy

• Cancellation Timeframe: Cancellations will be considered only if the request is made within Not Applicable of placing the order.
• Order Processing: However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Perishable Items: UMMAT FOUNDATION does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Return & Replacement Policy

• Damaged or Defective Items: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Not Applicable of receipt of the products.
• Product Not as Expected: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Not Applicable of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• Manufacturer Warranty: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

Refund Methods

Refunds will be processed using the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank/payment provider.

Payment Method	Refund Processing Time	Additional Information
Credit/Debit Card	7-10 business days	Reflects in next billing cycle
Net Banking	5-7 business days	Direct bank transfer
UPI	3-5 business days	Instant in most cases
Wallet	24-48 hours	Credited to wallet balance

Quick Reference Guide

Policy Updates

UMMAT FOUNDATION reserves the right to modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.